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Americas Premier Privately
DEVELOPER, OWNER AND OPERATOR OF FULL SERVICE HOTELS
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Management Job Listing
Guest Services Manager
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Why You Want to Work for Us |
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To be affiliated with a leading brand in hospitality while getting personal support from Stanford Hotels Corporation. We take care of our associates.
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What Our Employees Say About Us |
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We have a great work environment and rapport with each other. We enjoy working here and relish in the frienships created with our fellow associates.
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Training We Provide |
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The training we provide is detailed and helps associates to not only understand their jobs, but our culture as well.
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Typical Promotion Paths |
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The majority of our senior staff and managers started as guest service agents, servers or administrative assistants. We look for opportunities to promote from within.
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How a Person Can Make an Impact in This Job |
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By making memorable experiences for guests and associates alike.
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Who Will this Job Appeal To? |
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- A person who enjoys autonomy within broadly defined guidelines.
- Individuals who enjoy working at a property that develops people for promotion.
- Someone who wants to join a very progressive company.
- A person who enjoys a property that provides ongoing training to Front Office employees.
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Scope of this Position |
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- In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Front Office
- Requires a minimum of 2 year(s) of supervisory experience.
- This position reports to: Director of Operations
- Must have experience at properties of similar size and quality.
- Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
- local candidates will be considered first for the position
Technical Requirements:
- Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
- Ability to motivate Front Office & Reservations Employees to continuously upsell.
- Experience consistently outperforming competitive properties.
- Track record training, cross training and developing employees for promotions.
- Verifiable record improving guest service and satisfaction.
- Understand scheduling to optimize financial performance while meeting employee scheduling.
- Track record resolving customer complaints to benefit of guests and the property.
- Assure guest expectations are exceeded through proper employee training.
- Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
- Participate in MOD program.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Ability to sell concepts and ideas to management, peers, and employees.
- Experience making presentations in front of groups.
- Ability to clearly and concisely present technical subjects.
- Maintain a good working relationship with guests, groups, and personnel from other departments.
- Demonstrate team building experience.
- Track record promoting an atmosphere of teamwork.
- Demonstrate ability to lead by example.
- Build morale and spirit.
- Participative management style.
- Use a "hands-on" approach to management.
- Abilities to inspire, train, and develop people for promotion.
- Experience communicating, training, and managing multi-lingual staffs.
- A mentor who has inspired, trained, and developed people for promotion.
- Experience training and cross-training employees.
- Instill a guest service attitude in all employees.
- Experience training and developing employees with limited education/experience.
- Instill a "can-do" attitude in employees.
- Coach employees how to resolve and de-escalate conflicts.
- Instill a calm, organized approach in all situations.
Business Skills:
- Strong technical skills.
- Excellent time management skills.
- Strong organizational skills.
- Good knowledge of computers.
- Strong customer service orientation and skills.
- Excellent listening skills.
- Exceptional detail in follow-up.
- Solid scheduling experience.
- Follow/enforce company policies and procedures.
- Resolve problems.
- Assume responsibility/accountability.
- Excellent safety and sanitation skills.
- Understand security requirements.
- Create courteous, friendly, professional work environment.
- Provide overall direction, coordination, and ongoing evaluation of operations.
- Creative problem solving skills.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Think creatively.
Educational Requirements:
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Compensation |
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Benefits |
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| Paid Vacation | Yes | | Paid Sick Leave | Yes |
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Dry Cleaning/Laundry
- Free Parking
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- Meals
- Matching 401-k
- Educational Assistance
- Company Hotel Travel Discounts
- An Equal Opportunity Employer
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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How to Apply |
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Job #128461 — Guest Services Manager
Hilton San Francisco Airport |
600 Airport Blvd.
Burlingame, CA 94010 |
| Phone | (650) 340-8500 | | Reservations | 1-800-827-0880 |
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Management |
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Property Description |
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Welcome to San Francisco and the new Hilton San Francisco AirportExperience a feeling of welcome unlike any other at the Hilton San Francisco Airport. Set along the charming and historic San Francisco Bay, our SFO hotel is within easy reach of San Francisco Airport, downtown San Francisco, and the greater Silicon Valley area's attractions and businesses. Our recent multi-million dollar renovation transformed our SFO hotel into a true oasis, perfect for tech savvy business travelers, meeting attendees, and San Francisco vacationers alike!
Overlooking the San Francisco Bay with inspiring panoramic views, our newly renovated Hilton San Francisco Airport hotel guest rooms are designed for your comfort and convenience. Every room features thoughtful touches including a 42" flat screen HDTV, an expansive workspace area, Wi-Fi Internet access and more.
Hilton San Francisco Airport Amenities- Minutes from SFO airport with complimentary shuttle service to and from the San Francisco Airport
- Our modern comfortable lobby is a great spot to take advantage of complimentary Wi-Fi, a quick meeting, dashing off emails or connecting with guests
- Complimentary business center is open on a 24-hour basis to meet the needs of busy corporate guests
- Take a swim in our indoor heated pool, work out in our state-of-art fitness center, or stroll along the scenic walking path overlooking the San Francisco Bay
- 100% smoke-free with valet parking available as part of our top tier service
- Technologically advanced GuestLink™ system to redefine your in-room experience that allows you to plug in digital devices like ipods, cameras, and laptops into the TV for a larger viewing screen
- We offer high-speed Internet access in all guestrooms and meeting space with additional Wi-Fi hotspots in our lobby and public areas
- San Francisco Airport Hotel with Executive floors with upgraded amenities and private Concierge Lounge for a higher level of service and privacy
- After a busy day, gather with friends or family in our full-service restaurant and bar, open daily
- Hotel near San Francisco Airport and Charming shopping and restaurants in Burlingame, CA
- Pet Friendly hotel that offers a Dog-friendly room with easy access to the nearby Burlingame Dog exercise park
- Our 10,000 square feet of flexible meeting space gets down to business or plan for an intimate gathering to a lavish banquet
- eEvents Booking - Ideal for booking fewer than 25 guest rooms or for booking space for an all-day business meeting, reunion, wedding or other special event
We want to do everything possible to make your stay at the Hilton San Francisco Airport enjoyable. Our Burlingame hotel is a refreshing break from typical sfo airport hotels offering all the amenities expected of a full-service hotel, with all the comforts that you enjoy at home. This Burlingame Hotel is located between the Bay area's high-tech and bio-tech worlds, the Hilton San Francisco Airport is perfect for corporate meetings and overnight stays.Guest AccommodationsOur spacious rooms were designed to offer a comfortable retreat while traveling. The décor with clean lines incorporate honey colored sycamore wood accents, and all-white linens on a comfortable pillow-top mattress, providing a crisp and fresh atmosphere in the room with windows that open.
Relax in our luxuriously appointed oversized bathrooms with dark wood elevated vanities and ample counter and storage space featuring Crabtree & Evelyn's La Source® bath amenities.
After a day of friends, family, or business, there is one more thing to savor at this Hilton: the welcome of our guest rooms, which are completely smoke-free.DiningThe Hilton San Francisco Airport offers an array of dining options both within the hotel with our Windows on the Bay restaurant, and in-room dining available 24 hours a day, plus Kincaid’s restaurant located next door. Once you visit us, you are sure to come back!Lobby LoungeThe Lobby Lounge offers relaxed seating and atmosphere. Enjoy your favorite beverage, keep up with your favorite sports team or stay on top of world affairs on our 52-inch TV, or enjoy the company of friends and colleagues. Choose from the finest quality spirits, wines and beers. Specialty bar menu and non-alcoholic beverages are also available.Windows on the BayOur Windows on the Bay offers American-style cuisine with Asian flair overlooking San Francisco Bay serving breakfast, lunch or dinner. The menu features California-inspired creations and casual fare in a waterfront setting.CateringOur varied function space is an ideal venue for events, from business meetings and conferences to special social occasions.
Eleven function rooms, including the Anza Ballroom with accommodates 750 reception-style or 420 seated, all meeting rooms equipped with wired and wireless internet. |
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Why People Like to Work for Us |
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Excellent Training Programs
Low Turnover
Excellent benefit package
401K Plan
Room discounts at all Hilton Family of Brands & Stanford Hotels |
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Property Statistics |
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Food & Beverage Outlets |
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| Restaurants |  Casual/3 meal
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| | Lounges | Lobby
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Amenities |
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Internet Links |
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Map |
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How to Apply |
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Job #128461 — Guest Services Manager
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