Management Job Listing

Director of Catering & Event Services

Are you passionate about providing your clients with first class memorable experiences? Do you want to shine at a full-service, award-winning property in the heart of Center City Charlotte? Are you a seasoned Event Services & Catering professional? If so, join our team!

Property: Hilton Charlotte Center City Charlotte, NC

Managed by: Stanford Hotels Corporation San Francisco, CA

Why You Want to Work for Us

We offer a positive and energetic work environment and great benefits, including our Team Member Travel Program with which you can stay at other Hilton Family Hotels at unbelievably discounted rates, a 401(k) plan with a match of up to 4%, a great discount at our new Coastal Kitchen & Bar, and more.

About the Management Team

The Management Team is an experienced and diverse group of people, all bringing various management styles and skills to the table. Many of the managers began their careers with Hilton as Guest Service Associates or Administrative Assistants, and were promoted from within.

What Our Employees Say About Us

Our team members enjoy working in the heart of Charlotte- within walking distance of the Charlotte Convention Center and all of Uptown Charlotte. They also appreciate the bonds that they've formed within the hotel as the hotel serves as their home away from home, and the team members become like family.

Training We Provide

Is very thorough and ongoing. Hilton training is among the best in the hospitality industry; we strive to help team members to not only understand their job, but our Hilton culture as well.

Typical Promotion Paths

The majority of our senior staff, managers, and supervisors started as guest service associates, administrative assistants or other entry level roles as we aim to promote from within. Most of our Directors and Assistant Directors of Catering grew their career from a Catering Management position.

How a Person Can Make an Impact in This Job

By creating memorable experiences for and building lasting relationships with guests and team members alike.

Who Will this Job Appeal To?

• People who would enjoy working in a city center property in the heart of Charlotte's Uptown area.
• People who enjoy working with top national and local corporate accounts as well as a variety of other client markets, such as associations.
• People who enjoy selling properties that properly service groups.

The Ideal Candidate for this Position

Is someone who is naturally friendly and outgoing, has an upbeat personality, and a drive to succeed. In addition, we are looking for someone who has a proven track record of success in hospitality catering/sales and would like to work in one of Charlotte's premier catering venues.

About the Boss

The Director of Sales and Marketing has been a Director of Sales and Marketing for 20 years, and has been in the hotel industry for over 30 years. Hence, he provides his team with a wealth of knowledge and experience.

Scope of this Position

• The Director of Catering Sales and Event Services will be responsible for the generations of over $4 million in group banquet and local catering food and beverage revenues.
• This senior level leadership position requires an individual with a proven background in direct catering sales, both social and corporate, as well as significant exposure to Convention Services from a large, convention-oriented hotel. In fact, previous experience as a Director of Catering and/or Convention Services at a 300 room hotel or larger is a pre-requisite. The director will oversee a team of three (3) Catering Sales Managers and two (2) Event Services Managers. In addition to meeting personal sales goals, the Director will be responsible for leading, training and motivating the team to meet their individual and collective goals through the development and execution of specific market segment strategies. Sharp analytical skills are needed for accurate monthly forecasting and budgeting purposes.
• Candidates must possess and be able to demonstrate excellent communications, organization, sales, leadership and customer service skills. This position calls for the Director to become highly visible in the local community through membership in selected professional and service organizations.
• In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Catering Sales &/ Event Services
• Requires a minimum of 3 year(s) of experience.
• This position reports to: Director of Sales & Marketing
• Must have experience at properties of similar size and quality.
• Position will be required to work a varied schedule that may include evenings, nights, and week-ends.

Job Requirements

• Must be a citizen of this country or possess a valid work permit.
• Requires at least 3 or more years experience as a Catering or Event Services Management position in a full-service hotel or country club.
• Work effectively with Rooms, Catering, Conference/Convention Services, and Banquet Departments.
• Strong knowledge of sales skills technique to close on social business opportunities.

Technical Requirements:

• Actively participate in industry related organizations.
• Enjoy asking for business and closing sales.
• Aggressively pursue new accounts on a weekly basis.
• Participate in local community to develop business.
• Excellent phone sales skills.
• Consistently meet or exceed sales goals.

Managerial Requirements:

• Clear, concise written and verbal communication skills.
• Ability to sell concepts and ideas to management, peers, and employees.
• Track record promoting an atmosphere of teamwork.
• Use a "hands-on" approach to management.
• Instill a calm, organized approach in all situations.

Business Skills:

• Excellent time management skills.
• Strong organizational skills.
• Good knowledge of computers.
• Exceptional detail in follow-up.
• Ability to produce consistent profits.
• Resolve problems.
• Create courteous, friendly, professional work environment.
• Think creatively.
• Consistently call on new customers and develop new business.

Compensation

Bonus

payable quarterly; Quarterly Bonus based on Sales Goals, up to 30% of quarterly salary

Benefits

Paid Vacation	10 days after 1st year
Paid Sick Leave	6 days per year

Medical Insurance Dental Insurance Disability Insurance Life Insurance Vision Insurance

Meals Matching 401-k Company Hotel Travel Discounts An Equal Opportunity Employer EOE/AA

How to Apply

Job #128481 — Director of Catering & Event Services

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.

Hilton Charlotte Center City
222 East Third Street Charlotte, NC 28202	Phone  (704) 377-1500 Reservations  1-800-HILTONS

Management

Managed by

Stanford Hotels Corporation - San Francisco, CA

Property Description

Our $35 million dollar renovation was completed recently and features 400 state-of-the-art guestrooms and our all new Coastal Kitchen and Bar Restaurant, featuring a Southern flavor with a cosmopolitan twist! When traveling to Charlotte, North Carolina for business or pleasure you will want to stay in our Award-Winning AAA Four Diamond Charlotte hotel, the Hilton Charlotte Center City hotel. This downtown Charlotte hotel is located directly across from the Charlotte Convention Center and just 15 minutes from the Charlotte/Douglas International Airport offering abundant flights to Charlotte and 120 daily non-stop flights with International service. Play while you stay! Our convenient City Center location puts you close to the action of the cities best attractions, dining and nightlife. No matter the event our Charlotte, North Carolina hotel is close to all the action. Leisure Attractions near our Hotel in Charlotte Bank of America Stadium home to the NFL's Carolina Panthers Bobcats Arena home to the NBA's Charlotte Bobcats (two blocks from our Charlotte Hotel) NASCAR's Lowes Motor Speedway Carowinds Theme and Amusement Park Discovery Place Concord Mills Mall The U.S. National Whitewater Center The Mint Museums of Art, Craft & Design The Blumenthal Performing Arts Center The Richard Petty Driving Experience Mecklenburg Aquatic Center South Park Mall The Billy Graham Library Our Charlotte Hotel's Convenient Business Location Our Charlotte, NC hotel's Downtown location puts you in the middle of America's Financial and Banking Center. Wachovia Corporation World Headquarters (connected to our Charlotte Hotel) Bank of America World Headquarters (adjacent to our Charlotte Hotel) Duke Energy AT&T Federal Reserve Bank BB&T Grant Thornton Ernst & Young KPMG Transamerica/Aegon Coca-Cola Bottling Times Warner Cable Presbyterian Regional Healthcare Corp. Carolinas Healthcare System Hotel Services and Amenities at our Charlotte, NC hotel The Hilton Charlotte Center City hotel completed a $30 million dollar total hotel renovation in June 2008 of all guest rooms, suites, meeting space, resturant and lounge resulting in a fresh new cosmopolitan look and feel. Connected to downtown's largest private health club the Childress Klein YMCA, offering an extensive selection of exercise equipment, free weights, indoor pool and running track for a daily fee. The Best Health club associated with any Charlotte hotel! Hilton's famous custom made Suite Dreams Beds Room Service from 6:30 am to 12:00 midnight Concierge Service Valet and Self Parking Same day laundry and dry cleaning services All rooms are non-smoking 24-hour Business Center Coastal Kitchen Restaurant serving breakfast, lunch and dinner daily Coastal Bar for your favorite beverages and appetizers Over 30,000 sq. ft. of newly renovated Banquet and Function space with both wired and wireless high-speed Internet connections offering the finest meeting facilities in Charlotte directly across from the Charlotte Convention Center Professional Sales and Catering staff with a Wedding Consultant to assist with your planning needs for meetings, conferences, conventions, banquets, weddings and parties Travel should take you places™. MEETING AND BANQUET SPACE Our Charlotte hotel is the ideal location for a wide variety of meetings and social events. We now have over 35,000 square feet of flexible, well-appointed meeting space and now it is all brand new! With the Charlotte Convention Center adjacent to our hotel, we are able to service groups from 10 to 20,000 attendees. Our Hilton hotel in Charlotte, North Carolina is connected to the YMCA, uptown's largest private health club offering an indoor running track, Olympic indoor pool, volleyball and basketball courts, extensive exercise equipment, free weights and massage therapy. The YMCA offers special rates for Hilton Charlotte Center City hotel guests. Call our front desk for details & guidelines of children's policy. DINING Savor this Charlotte hotel's fine cuisine at the Union Grill restaurant. Our chef's daily specials are offered daily for breakfast and lunch buffets. Enjoy your favorite appetizers and beverages in our con Coastal Lounge. For business or pleasure, the Hilton Charlotte Center City hotel is the perfect choice! The Hilton Charlotte Center City is proud to be Charlotte's premier uptown hotel and hospitality employer!

Awards

AAA Four Diamond hotel since Hilton opening in 1998 5 Times Sucessful meeting magazine Pinnacle award winner as one of the best meeting and convention hotels in the US. Meetings South magazine "Best of the South "Award winner Our Union Grille restaurant and Union Station lounge are recepients of Wine Spectator magazine's "Award of Excellance" for the large variety of wines by the glass offered. The Hilton Charlotte Center City hotel received the 2005 Pinnacle Award from Successful Meetings magazine, and 2005 Best of the South award from Meetings South magazine!

Property Statistics

Year built 1990 Last year renovated 2007 Number of rooms 400 Meeting rooms 18 Sq. ft. of meeting space 35,000 Banquet capacity 920		Our top markets    Corporate  Group  Recreational Peak season Spring and fall Computer software OnQ, Micros, Delphi
		Number of F&B outlets 2

Food & Beverage Outlets

Restaurants  Casual/3 meal  Continental

Lounges  Lobby

Amenities

Hotel Amenities

FOR YOUR COMFORT 250 Thread Count Sheets Accessible Air Conditioning Alarm Radio Arm Chair with Ottoman Clock Radio w/ MP3 Connection Connecting Rooms Curved Shower Rod Down Pillows Available Duvet Covers Easy to Set Alarm Clock Radio Ergonomic Desk Chair Granite Counter Tops/Vanities Handicap Accessible by request Hilton Serenity Bed Hilton Serenity CollectionTM In-Room Movie Channel LCD Flat Panel TV Lever Door Handles Non-Smoking On-Demand Movies On-Demand Video Games Serta Suite Dreams(R) Bedding Thermostat (adjustable) Throw Blankets TV-Cable TV-Pay per view TV-Premium HBO,CNN,ESPN TV-Standard Network Video Games featured on TV Widescreen Television Workstation FOR YOUR CONVENIENCE 24 Hour Housekeeping Bathroom Amenities Coffee Maker Crabtree and Evelyn Amenities Desk Level Electric Plugs Desk Level HSIA Connection Desk Level Phone Jacks Hairdryer High Speed Internet Access In-Suite Coffee/Welcome Caddy Internet access in guest room Iron Iron/Ironing Board Newspaper M-F (USA Today) Remote-Controlled Television Surge Protected Desk Outlets Tea/Coffee Making Facilities Telephone - Auto Wakeup Telephone - Two Lines Telephone - Two Phones Telephone - Voice Mail

Telephone - with Dataport Telephone-with Speaker phone Two Phones with Speaker Two Phones with Voicemail FOR YOUR CONFIDENCE Alarms - Audible Automatic Door Closer Double Locking Doors Electronic Locks Electronic Smoke Detector Emergency Call Button on Phone Safe Scald Proof Shower/Tub Secondary Locking Device Thumb Dead Bolt Visual Strobe/Hearing Impaired Wide Angle Door Viewer FOR YOUR BUSINESS CONVENIENCE Audio/Visual Equipment Rental Business Center Complimentary Printing Service Fax Meeting Rooms Modem Notary Public Office Rental Photo Copying Service Printer Secretarial Service Video Conferencing Available FOR YOUR FAMILY'S COMFORT AND CONVENIENCE Children's Menu Cribs High chairs Playpen FOR YOUR COMFORT AND CONVENIENCE Baggage Storage Barber Shop Car Rental Desk Concierge Desk Elevators Foreign Currency Exchange Gift Shop Laundry/Valet Service Local Area Transportation Lounge Luggage Hold Multi-Lingual Staff News Stand Room Service Safety Deposit Box FOR YOUR FITNESS AND RECREATION CONVENIENCE The Childress Klein YMCA is a state-of-the-art facility set in the heart of Uptown Charlotte. Located next door in One Wachovia Center and with direct access through the 3rd floor walkway. (From the Hilton Charlotte Center City guest elevator press the fitness center level). Special rates have been set up for hotel guests check with the front desk for details. Children’s Policy: Children under 16, when accompanied by a parent, are welcome after 6:00pm on Friday and all day on Saturday and Sunday. Those under 16 are limited to use of the indoor track, swimming pool, basketball court, and aerobics floor. Childwatch is available, at no charge, for children 6 months through 8 years old on Saturdays from 8:00am – 1:00pm

Internet Links

Hilton Charlotte City Center http://www.charlottecentercity.hilton.com

Stanford Hotels Corporation http://www.stanfordhotels.com/hotels/charlotte.htm

Webevent Planner http://www.webeventplanner.com/directory/hiltoncharlottecenterci ty

Hilton Wedding Planner http://www.hilton.com/en/hi/hotels/wedding/index.jhtml; ?ctyhocn=CLTHHHF

Hilton Meetings http://www.hilton.com/en/hi/hotels/groups.jhtml?ctyhocn=CLTHHHF

Map

View Larger Map

How to Apply

Job #128481 — Director of Catering & Event Services

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.

Portions Copyright © 1998-2006 Hospitality Online, Inc.